About This Page
This page describes how users of the Shona tailoring business management app can request that their account and all associated data be permanently deleted. Shona is developed and maintained by the Shona team (@shonanguo).
Option 1 — Delete In the App (Recommended)
The fastest way to delete your account is directly from the Shona app. Follow these steps:
Open the Shona app on your Android device.
Tap Settings (gear icon in the bottom navigation bar).
Tap Account.
Tap Delete Account.
Read the confirmation message and tap Confirm to permanently delete your account.
This action is immediate and irreversible. Once confirmed, your account is scheduled for permanent deletion and cannot be recovered.
Option 2 — Request Deletion by Contact
If you no longer have access to the Shona app, you can contact us directly to request account deletion. Please include your full name and the phone number or email address associated with your Shona account, along with a confirmation that you want your account permanently deleted.
Shona App
Phone / WhatsApp: +255 789 809 257
Instagram: @shonanguo
We will process your request and confirm deletion within 7 business days.
What Data Gets Deleted
When your account is deleted, the following data is permanently removed from Shona's servers:
- Your account credentials (name, email address, phone number)
- Business profile (shop name, logo, language, currency, payment methods)
- All customer records (names, phone numbers, gender, location, body measurements, style notes)
- All order records (outfit details, fabric, status, deadlines, prices, payment history)
- Staff records (Shop mode users only)
- All cloud backup data associated with your account
What Is Not Deleted
Local device data
Data stored locally on your Android device is not remotely deleted by Shona. To remove it, uninstall the Shona app from your device.
Google AdMob data
Ad interaction data collected by Google AdMob (e.g., device advertising ID, ad clicks) is governed by Google's privacy policy and is outside Shona's control.
WhatsApp messages
Any messages sent via WhatsApp from within the Shona app remain on WhatsApp's servers and are subject to WhatsApp's data policies.
Data Retention Period
After account deletion is confirmed, your personal data and business records are permanently removed from Shona's servers within 30 days. No backups of your personal data are retained after this period.
Aggregated, anonymised analytics data (with no connection to your identity) may be retained for service improvement purposes.